Privacy Policy

1. Our Commitment to Your Privacy

NikoSEO ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, why we collect it, how we store and protect it, and your rights regarding that information.

2. What Personal Information We Collect

We collect personal information only when you voluntarily provide it to us or when it is automatically collected through your use of our website.

a) Contact Form

When you submit an enquiry through our contact form, we collect:

• Full name
• Email address
• Company name
• Budget range
• Your message

b) Newsletter Sign-Up

When you subscribe to our newsletter, we collect your email address.

c) Website Usage Data (Automatic)

When you visit our website, we automatically collect certain technical information via Google Analytics, including:

• Pages visited and time spent
• Browser type and device type
• General geographic location (city/country level — not precise location)
• Referring website or search query
• IP address (anonymised where possible)

We do not collect sensitive information such as health data, financial account details, or government identifiers.

3. Why We Collect Your Information

We collect and use your personal information for the following purposes:

• Contact form data — to respond to your enquiry and assess whether we can help your business
• Newsletter email — to send you marketing updates, insights, and resources you opted into
• Analytics data — to understand how visitors use our website and improve its performance

We will not use your information for any purpose that is incompatible with why it was originally collected without first notifying you and, where required, obtaining your consent.

4. How We Store and Protect Your Information

Your personal information is stored securely. We take reasonable technical and organisational steps to protect your data from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Contact form submissions are received and stored within our internal systems. Newsletter emails are managed directly by us. Analytics data is processed and stored by Google in accordance with Google's own privacy policy.

We retain your information only for as long as it is needed for the purpose it was collected, or as required by law.

5. Who We Share Your Information With

We do not sell, rent, or trade your personal information to any third party.

We currently share limited data with the following service provider:

Google Analytics (Google LLC) — We use Google Analytics to analyse website traffic. This service receives anonymised usage data. Google may process this data on servers located outside Australia. You can opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.

We do not currently use any CRM, email marketing platform, or other third-party tools that receive your personal data. If this changes in the future, we will update this policy accordingly.

6. Cookies

Our website uses cookies — small text files stored on your device — to support website functionality and analytics. Essential cookies are required for the website to function. Analytics cookies are used by Google Analytics to track usage patterns.

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect how the website functions. We do not currently use advertising cookies, retargeting cookies, or social media tracking pixels.

For full details, see our Cookie Policy.

7. Overseas Disclosure

Google Analytics may transfer and process data on servers located outside Australia, including in the United States. By using our website, you consent to this transfer. Google LLC participates in data protection frameworks and maintains its own privacy and security standards. We are not responsible for the privacy practices of Google.

We do not otherwise disclose your personal information to overseas recipients.

8. Your Rights — Access, Correction & Deletion

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of any information that is inaccurate, incomplete, or out of date
• Request deletion of your personal information, where we are not legally required to retain it
• Withdraw consent to receive marketing communications at any time by clicking "unsubscribe" in any email we send you

To exercise any of these rights, please contact us at contact@nikoseo.com.au. We will respond to all requests within 30 days.

9. How to Make a Complaint

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, you can:

Step 1 — Contact us directly. Send your complaint to us in writing at contact@nikoseo.com.au. We will investigate and respond within 30 days.

Step 2 — Contact the OAIC. If you are unsatisfied with our response, or we fail to respond within 30 days, you may lodge a complaint with the Office of the Australian Information Commissioner:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Last updated" date at the top of this page will always reflect the most recent version. We encourage you to review this policy periodically.

Contact

For privacy enquiries, email contact@nikoseo.com.au.